JayBird Online Service & Support
Access my account
Submit/track my order
Submit/track a support case
Return authorization
Click for full searchable FAQ list
Submit a review or ask us a question.
Complete the form below and click "Submit"
JayBird Phone Service & Support
Toll Free: 1.866.244.3399 Mon - Fri, 6AM - 6PM MTThe JayBird Online support team provides the most
responsive and most knowledgable support for consumers.
For great support use the support links and form above.
Frequently Asked Questions
Click here to search our FAQs for quick answers to your questions.
Comfort, Fit & Volume Tutorial
View the Comfort, Fit & Volume Tutorial
By Judd Armstrong, Founder
(Duration: 5 mins, File size: 22 MB Quicktime Movie)
How do I get the best fit and volume level?
Getting a comfortable fit and the best volume level is highly related to knowing how to fit your headset for sound isolation.
The Jaybird headset comes with a couple of different styles of rubber ear-tips. The style that produces the best volume is the one that angles the sound forward (see tutorial video). The rubber ear-tip should be positioned so it angles the sound forward and up (2 o'clock on left earpiece, and 10 o'clock on right ear piece).
The Jaybird headset is designed for performance fit and is a new shape to the market. For your first time fitting stand in front of a mirror if needed. The key to a good fit is to make sure the earpiece slides down snug against your head, NOT on the top apex of your ear.
Try the shake off challenge! Can you shake it off? I've yet to meet anyone who can, even those with small ears. email me: judd at jaybirdgear.com.
Judd Armstrong, Founder & Chairman